{"id":8573,"date":"2020-08-26T11:30:12","date_gmt":"2020-08-26T09:30:12","guid":{"rendered":"https:\/\/www.laserpoint.eu\/demande-de-rma\/"},"modified":"2021-11-26T15:46:43","modified_gmt":"2021-11-26T14:46:43","slug":"demande-de-rma","status":"publish","type":"page","link":"https:\/\/new.laserpoint.eu\/fr\/support\/demande-de-rma\/","title":{"rendered":"Demande de RMA"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h2>Respectez nos r\u00e8gles de retour et d&rsquo;exp\u00e9dition :<\/h2>\n<ul>\n<li type=\"a\">a. Aucun produit ne peut \u00eatre retourn\u00e9 directement \u00e0 Laser Point sans avoir demand\u00e9 au pr\u00e9alable un num\u00e9ro d&rsquo;autorisation de retour de mat\u00e9riel (\u00abRMA\u00bb).<\/li>\n<li type=\"a\">b. Le mat\u00e9riel pour lequel un num\u00e9ro RMA n&rsquo;a pas \u00e9t\u00e9 \u00e9mis, sera retourn\u00e9 au client \u00e0 ses frais.<\/li>\n<li type=\"a\">Laser Point est le seul organisme habilit\u00e9 \u00e0 r\u00e9parer ou remplacer les pi\u00e8ces ou produits d\u00e9fectueux, conform\u00e9ment aux proc\u00e9dures internes de Laser Point.<\/li>\n<li type=\"a\">Apr\u00e8s leur maintenance, les pi\u00e8ces seront renvoy\u00e9es au client, \u00e0 condition que toutes les factures \u00e9mises aient \u00e9t\u00e9 pr\u00e9alablement pay\u00e9es int\u00e9gralement, sauf accord contraire.<\/li>\n<\/ul>\n<h2>Instructions pour le retour du mat\u00e9riel :<\/h2>\n<ul>\n<li>Demandez un num\u00e9ro de RMA avant d&rsquo;exp\u00e9dier un produit.<\/li>\n<li>Remplissez le formulaire RMA client (fourni par le service client LaserPoint)<\/li>\n<li>Le num\u00e9ro RMA doit \u00eatre clairement indiqu\u00e9 sur tous les documents et \u00e0 l&rsquo;ext\u00e9rieur du colis.<\/li>\n<li>Exp\u00e9diez les articles via un transporteur offrant un suivi.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>R\u00e9-\u00e9talonnage et Service<\/h2>\n<p>Pour organiser l&rsquo;entretien ou les recalibrages annuels, contactez votre centre de service Laser Point le plus proche pour obtenir un num\u00e9ro d&rsquo;autorisation de retour de mat\u00e9riel (RMA) (pas n\u00e9cessaire pour les recalibrages).[\/vc_column_text][vc_column_text css_animation=\u00a0\u00bbnone\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1584004471217{padding-top: 30px !important;padding-bottom: 30px !important;}\u00a0\u00bb]<div class=\"tab-resp\">\n<table id=\"tablepress-contact\" class=\"tablepress tablepress-id-contact no-border\">\n<tbody class=\"row-hover\">\n<tr class=\"row-1\">\n\t<td class=\"column-1\">langFR<\/td><td class=\"column-2\">Localisation<\/td><td class=\"column-3\">T\u00e9l\u00e9phone<\/td><td class=\"column-4\">Fax<\/td><td class=\"column-5\">E-mail<\/td>\n<\/tr>\n<tr class=\"row-2\">\n\t<td class=\"column-1\">langFR<\/td><td class=\"column-2\">Europe<\/td><td class=\"column-3\">39 0227400236<\/td><td class=\"column-4\">39 0225029161<\/td><td class=\"column-5\"><a href=\"mailto: sales@laserpoint.it\">sales@laserpoint.it<\/a><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">langFR<\/td><td class=\"column-2\">Asie<\/td><td class=\"column-3\">+86 571 28121709<\/td><td class=\"column-4\"><\/td><td class=\"column-5\"><a href=\"mailto:cnservice@kewlab.com\">cnservice@kewlab.com<\/a><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">langFR<\/td><td class=\"column-2\">USA<\/td><td class=\"column-3\">-<\/td><td class=\"column-4\">-<\/td><td class=\"column-5\">-<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><!-- #tablepress-contact from cache -->[\/vc_column_text][vc_column_text]Veuillez toujours signaler les informations suivantes<\/p>\n<ul>\n<li>Num\u00e9ro de mod\u00e8le<\/li>\n<li>Num\u00e9ro de s\u00e9rie<\/li>\n<li>Num\u00e9ro de commande<\/li>\n<\/ul>\n<p>Des instructions suppl\u00e9mentaires peuvent \u00eatre trouv\u00e9es ci-dessous sur l&rsquo;onglet RMA.<br \/>\n___________________________<br \/>\n[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Respectez nos r\u00e8gles de retour et d&rsquo;exp\u00e9dition : a. Aucun produit ne peut \u00eatre retourn\u00e9 directement \u00e0 Laser Point sans avoir demand\u00e9 au pr\u00e9alable un num\u00e9ro d&rsquo;autorisation de retour de mat\u00e9riel (\u00abRMA\u00bb). b. Le mat\u00e9riel pour lequel un num\u00e9ro RMA n&rsquo;a pas \u00e9t\u00e9 \u00e9mis, sera retourn\u00e9 au client \u00e0 ses frais. Laser Point est&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":12765,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Demande de RMA - Laserpoint<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Demande de RMA - Laserpoint\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] Respectez nos r\u00e8gles de retour et d&rsquo;exp\u00e9dition : a. Aucun produit ne peut \u00eatre retourn\u00e9 directement \u00e0 Laser Point sans avoir demand\u00e9 au pr\u00e9alable un num\u00e9ro d&rsquo;autorisation de retour de mat\u00e9riel (\u00abRMA\u00bb). b. Le mat\u00e9riel pour lequel un num\u00e9ro RMA n&rsquo;a pas \u00e9t\u00e9 \u00e9mis, sera retourn\u00e9 au client \u00e0 ses frais. Laser Point est&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/new.laserpoint.eu\/fr\/support\/demande-de-rma\/\" \/>\n<meta property=\"og:site_name\" content=\"Laserpoint\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-26T14:46:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/new.laserpoint.eu\/fr\/support\/demande-de-rma\/\",\"url\":\"https:\/\/new.laserpoint.eu\/fr\/support\/demande-de-rma\/\",\"name\":\"Demande de RMA - Laserpoint\",\"isPartOf\":{\"@id\":\"https:\/\/new.laserpoint.eu\/fr\/#website\"},\"datePublished\":\"2020-08-26T09:30:12+00:00\",\"dateModified\":\"2021-11-26T14:46:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/new.laserpoint.eu\/fr\/support\/demande-de-rma\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/new.laserpoint.eu\/fr\/support\/demande-de-rma\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/new.laserpoint.eu\/fr\/support\/demande-de-rma\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/new.laserpoint.eu\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/new.laserpoint.eu\/fr\/support\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Demande de RMA\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/new.laserpoint.eu\/fr\/#website\",\"url\":\"https:\/\/new.laserpoint.eu\/fr\/\",\"name\":\"Laserpoint\",\"description\":\"Development and manufacturing of laser measurement instruments\",\"publisher\":{\"@id\":\"https:\/\/new.laserpoint.eu\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/new.laserpoint.eu\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/new.laserpoint.eu\/fr\/#organization\",\"name\":\"Laserpoint\",\"url\":\"https:\/\/new.laserpoint.eu\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/new.laserpoint.eu\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.laserpoint.eu\/wp-content\/uploads\/laserpoint-logo.png\",\"contentUrl\":\"https:\/\/www.laserpoint.eu\/wp-content\/uploads\/laserpoint-logo.png\",\"width\":520,\"height\":84,\"caption\":\"Laserpoint\"},\"image\":{\"@id\":\"https:\/\/new.laserpoint.eu\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Demande de RMA - Laserpoint","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"fr_FR","og_type":"article","og_title":"Demande de RMA - Laserpoint","og_description":"[vc_row][vc_column][vc_column_text] Respectez nos r\u00e8gles de retour et d&rsquo;exp\u00e9dition : a. 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